Returns & Exchanges
We want you to love your Oh Polly items, but if you're not completely satisfied, you can return your items within 30 days of delivery for a refund or store credit. Please ensure all items are unworn, unwashed, and have all original tags and hygiene seals still attached.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like a refund to your original payment method, a store credit with a bonus, or an exchange for a different size.
Pack and Label
Print your prepaid shipping label and securely package your items, ensuring the return slip is included inside the parcel.
Drop It Off
Take your package to the nearest authorized drop-off point and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing