Frequently Asked Questions
Everything you need to know about shopping with Oh Polly US.
How long does shipping take within the US?
We offer several shipping options including Standard (3-5 business days) and Express (1-2 business days). All orders are shipped from our US-based distribution centers to ensure the fastest delivery possible.
What is your return policy?
You can return any unworn items with tags still attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and jewelry can only be returned if the protective seal is intact.
How do I find the right size?
Our garments are designed to be body-conforming. We recommend checking our detailed Size Guide located on each product page, which includes specific measurements for bust, waist, and hips in inches.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to your order once it has been confirmed. Please double-check your address and items before checking out.
Do you offer 'Buy Now, Pay Later' options?
Yes, we partner with Afterpay and Klarna. These services allow you to split your purchase into four interest-free installments, payable every two weeks.
How do I track my delivery?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website so you can monitor your package's progress.